Last updated: July 1, 2026

By placing an order with SimEdge, you agree to these Terms and Conditions.

Company Information

SimEdge AB
Company Registration Number: 559588-8255
Email: support@simedge.se
Website: https://simedge.se

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Pricing

All prices are displayed in your selected currency and include VAT where applicable.

We reserve the right to correct typographical errors, pricing errors, out-of-stock situations, inventory discrepancies, and technical issues that may affect product information or pricing. In the event of an obvious error, SimEdge reserves the right to correct the error or cancel the order. If payment has already been made, a full refund will be issued.

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Payment

Payments are processed using the payment methods available at checkout through Shopify Payments and its payment partners.

Your order will be processed once your payment has been successfully authorized. Estimated delivery times for each product are displayed on the respective product page.

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Delivery

The estimated delivery time is displayed on each product page.

If an unexpected delay occurs, we will notify you as soon as possible. If the delay is significant, you have the right to cancel your purchase in accordance with applicable consumer protection legislation.

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Shipping

Available shipping methods and shipping costs are always displayed at checkout before your purchase is completed.

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Right of Withdrawal

Private consumers have the right to withdraw from their purchase within 14 days from the date the order is received, in accordance with applicable consumer protection legislation.

The product must be returned in substantially unchanged condition, complete, and, where possible, in its original packaging.

Unless otherwise stated, the customer is responsible for the return shipping costs.

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Complaints

If a product is defective, damaged upon delivery, or develops a fault, please contact us at support@simedge.se within a reasonable time after discovering the issue.

Complaints are handled in accordance with applicable consumer protection legislation.

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Unclaimed Shipments

For parcels that are not collected and are returned to SimEdge, we reserve the right to charge the costs incurred for return shipping and administration.

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Product Information

We strive to ensure that all product information, images, and specifications are as accurate as possible. Minor variations may occur due to manufacturer product updates, specification changes, or differences in how colours are displayed on various screens.

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Force Majeure

SimEdge shall not be held liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, transport disruptions, strikes, war, or other unforeseen events.

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Disputes

In the event of a dispute, SimEdge follows the recommendations of the Swedish National Board for Consumer Disputes (ARN).

These Terms and Conditions are governed by Swedish law.

Any dispute should, whenever possible, be resolved through dialogue between the customer and SimEdge.

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Contact

If you have any questions regarding your order or our products, please do not hesitate to contact us.

Email: support@simedge.se